211 Alberta Manager

211 Alberta is an information and referral phone and chat line that connects individuals and families to local community and social services.  211 Alberta is a funded partner of United Way of the Alberta Capital Region.

Working with the 211 Alberta Steering Committee and reporting to United Way’s Manager, Community Strategies, you will lead and provide direction for implementation and operations of 211 Alberta.   

Responsibilities include:


  • Coordinates the development and implementation of strategies for 211 growth including the establishment of a provincial digital navigation and crisis support hub 

  • Oversees the work delivered by the 211 Coordinator, contractors and volunteers

  • Collaborates with the Manager, Community Strategies and 211 AB Steering Committee ensuring timely communication regarding risk management and emergent issues

  • Provides recommendations and monitors assigned budget

Community Engagement

  • Creates awareness and educates communities on 211  

  • Represents 211 AB provincially, nationally and internationally  

  • Builds and maintains stakeholder relations (including FCSS Regions/Directors Network and government relations)

  • Oversees marketing and communications plans

  • Ensures work is aligned with other provincial, national and international navigation and mental health initiatives  


  • Provides quality assurance,  e.g. Alliance of Information and Referral Systems (AIRS) Accreditation

  • Supports Service Delivery Partners in providing 211 services across the province

Evaluation and Reporting

  • Works with Project Evaluator to ensure relevant data is captured in accordance with the evaluation plan

  • Ensures funder and financial reporting is complete and timely

  • Oversees data visualization dashboard and social planning data reporting

Qualifications include:

  • Bachelor’s degree in a related area plus a minimum of five years’ experience in a similar position and/or an equivalent combination of education and experience.  

  • Experience includes managing human services collaborations, project management and working with diverse stakeholders. The ability to travel within the province and a working knowledge of information and referral services is required. 

  • MS Office proficiency

  • Knowledge of community development practices is considered an asset.

The successful candidate will also demonstrate:

  • Ability to lead and facilitate an implementation strategy

  • Strong problem solving and analytical skills

  • Strong planning and organizational skills

  • Strong interpersonal and relationship building skills

  • Strong  verbal and written skills

  • Strong attention to detail

  • Ability to work with diverse personalities and multi-disciplinary groups

  • Ability to demonstrate integrity and accountability

This is a temporary fulltime position funded by a government of Alberta grant till March 31, 2020 with a good possibility of extension.   We offer competitive compensation and a benefits package.  This position works out of the United Way office at 15132 Stony Plain Road, Edmonton, AB.  A vehicle is required.

Please submit a resume and cover letter to resumes@myunitedway.ca by March 29, 2019.

United Way of the Alberta Capital Region is committed to creating an inclusive workplace that reflects our diverse community that we serve.  Our commitment to diversity and inclusion goes beyond promoting equity and we encourage candidates from diverse backgrounds and those who may need accommodation to apply.   By incorporating a variety of experiences and perspectives, we create opportunities for innovative solutions and maximize the impact of our work.