211 Alberta - United Way Alberta Capital Region

211 Alberta

An initiative of United Way of the Alberta Capital Region, 211 Alberta is an essential service that helps Albertans find the right resource or service for whatever issue they need help with, at the right time. 211 is available 24/7 by phone, text, and chat. The service is free, confidential, and available in more than 170 languages over the phone.

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For more information on the work of 211 Alberta, contact our Service Hub.



211 Alberta is the province’s most comprehensive and reliable source of information on health and social services.

The three-digit number allows users to navigate the complex network of human services quickly and easily, helping untangle life’s challenges. With 211, Community Resource Specialists take on that navigation for each user, drawing on a database of resources as well as the expertise of their partners, Canadian Mental Health Association, Distress Centre Calgary, and Alberta Health Services. In fact, 211 Alberta is the only double-accredited 211 service in Canada that is co-located with crisis lines.

With insights from 211 data, United Way of the Alberta Capital Region can help identify gaps in the system and emerging or unmet needs that may require additional resources. This is key to informing United Way’s mobilization of collective action – partner agencies, government, and donors – to ensure no one in our community is left behind.

211 Alberta maintains a database of 35,000 resources in communities across the province. Rather than navigate this complex system of sources, with one call, text, or chat 211 connects users with the help they need, such as:

  • Mental health supports
  • Crisis resources
  • Children, youth, and family supports
  • Addiction supports
  • Disaster resources
  • Disability supports
  • Violence/abuse support
  • Health resources
  • Supports for seniors
  • Employment assistance
  • Financial supports
  • Housing referrals
  • Food and basic necessities
  • Government services
  • Resources for newcomers to Canada
  • Indigenous peoples supports
  • Legal referral


When Albertans need somewhere to turn and help navigating their journey, they can trust that every call to 211 will be the right call.


Albertans reached out to 211 Alberta in 2022.


community resources from across Alberta are accessible from 211’s database.


of 211 callers had their needs met by suggested resources and referrals.

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